The holiday season is a critical time for ecommerce businesses.
Not only is it the busiest time of year, but it’s also when customers are most likely to make impulse purchases. To ensure that your business is ready for the peak ecommerce season, there are a few KPIs you need to look at to make sure your 3PL is performing in the big leagues. Ensure that your business is primed for success this holiday season by talking to a Sustainable Commerce Specialist today.
Fulfillment Center KPIs
One of the key performance indicators (KPIs) that we track at our fulfillment center is fulfillment accuracy. This refers to the percentage of orders that are completed correctly and shipped on time. We strive to maintain a certain fulfillment accuracy rate. In order to meet this goal, we have implemented several quality control measures. For example, every order that comes into our fulfillment center is scanned and checked against a master list. If any items are missing or incorrect, the order is flagged for correction. We also have a team of quality control specialists who randomly check orders before they are shipped. If any errors are found, the order is returned to the fulfillment center for correction. By tracking and consistently improving our fulfillment accuracy rate, we can ensure that our customers receive their orders on time and as expected.
Another important KPI for our fulfillment center is order processing time. This refers to the amount of time that it takes for an order to be completely processed and shipped out. In order to meet our goal, we have implemented a number of efficiency measures. For example, we have organized our fulfillment center according to product type. This way, orders can be quickly pulled and packed without having to search through the entire facility. We have also invested in state-of-the-art shipping software that allows us to print labels and track packages in real-time. By reducing our order processing time, we can get orders out to our customers more quickly and efficiently.
Inventory Tracking System KPIs
When it comes to inventory tracking, there are a few key performance indicators (KPIs) that are essential for ensuring the system is running efficiently. First, the accuracy rate – that is, the percentage of inventory items that are correctly accounted for – should be as close to 100% as possible. Second, the inventory turnover rate – the number of times inventory is sold or used over a period of time – should be monitored closely to ensure that stock levels are being maintained at an optimal level. Finally, the days inventory on hand – the average number of days that inventory remains in stock before being sold or used – should be monitored to ensure that inventory levels are not becoming excessive. By tracking these KPIs, businesses can ensure that their inventory tracking system is running smoothly and effectively (Oracle NetSuite)
Last Mile Delivery KPIs
When it comes to last mile delivery, there are a few key performance indicators (KPIs) that are essential for ensuring smooth and efficient operations. One of the most important KPIs is tracking accuracy, which refers to the percentage of deliveries that are successfully completed as scheduled. This metric is important because it helps to ensure that customers receive their orders on time and that products are not damaged during transit. Another important KPI is on-time arrival, which measures the percentage of deliveries that arrive within the promised time frame. This metric is crucial for maintaining customer satisfaction and preventing late fees or other penalties. Finally, order accuracy is another important KPI, which refers to the percentage of orders that are delivered without errors. This metric is important because it helps to ensure that customers receive the right products in the right quantities. By monitoring these KPIs, businesses can ensure that their last mile delivery operations are running smoothly and efficiently.
About Manifest [Sustainable Ecommerce Fulfillment]
Manifest provides sustainable ecommerce fulfillment. Oversized 3PL models produce too much waste and resort to cutbacks on the client experience. The Manifest 3PL solution illustrates the future of fulfillment by providing sustainable packaging and clear data to teach DTC merchants more about their carbon footprint.
